Garmin acknowledges issue. The resolution will require RMA and you out of device for 7-10 days. Not sure if that means takes 7-10 days for them to receive your mailed n RMA and then they ship you new replacement Or whole process , Steven (robot chat did not provide full details)
I will be checking with dealership at lunchtime to see what they can do for me, since I purchased it there .
* Dealership will not do anything. Most they will do is play middleman and delay the return process. I envy the rider who's dealership took defective device, give rider new device and worked with Garmin
I am wondering why the dealership did not own up to the defective Garmin, and provide the above and beyond experience, specially when it's a small town shop. I purchased the Nav VI at dealership a little over 6 months ago, and it has BMW logo all over it.
* Garmin- chat very helpful to get the RMA process started. Answered a few questions sent me return process email and walked me through the process. Waiting for final email for return RMA. Whole process will take about 30 minutes.
* Sending only device, no battery( score) or accessories. I forgot to ask if they are shipping me a new device or refurbished ( i should have asked) . I hope the replacement is a BMW logo unit not a Garnin faceplate. I paid extra for the BMW logo, even though i did not get BMW expected service,
* let's see how long the process takes, shipping unit out tomorrow.
Last edited by rrrdbw; 24-Oct-2018 at 03:41 PM (862).