I'm surprised Garmin is asking so many questions about a known device fault. When I spoke to them mid-summer I explained a couple of symptoms and the tech adviser said, "Yup, Ghost Touch. The flaw is fatal, send it back and we'll replace".
This has nothing to do with the make/model of bike, the time of day, the pairing with any other device, period. I'm with. Stevel3007....defective touch screen. Even before my total failure the touch facility seemed balky but I just chalked it up to "that's how it is". After I received the replacement, touch screen appropriately sensitive.
Mine was fine until I updated software which puts my Garmin more up to date than my bike by a significant margin. Assume that's why they ask that question. Differences like this especially for 2 software environs that need to cooperate can throw off loads of symptoms that can be mis diagnosed as ghost touch. (iPhones had similar ghost touch issues 3 years ago when incorrect iPad adapters were used to charge them and when they were used outside their intended regions.)
Last edited by goethe; 31-Dec-2018 at 11:32 AM (731).
OK, ?. If you have Ghost Touch, you know it. Can't speak to the rest....
When after describing "jumping", un-commanded screens Garmin ID'd the problem as a device warranty failure and replaced the unit. Not much future in muddying the waters that seem crystal clear to the Mfg.
Last edited by Crucian; 31-Dec-2018 at 02:39 PM (860).
I had the same problem everyone is experiencing. I took the unit to the dealer. They'd had a few come in with similar problem. Parts guy did some question/answer with Garmin. As stated many time in this thread, it is a known problem. It not a problem with the screen but with the digitizer for the screen. The dealer sent it in and the turnaround was a little over two weeks. The replacement "new in box, cellophane wrapped". Back on the bike and after 1000 miles all is still well.
Sent my Nav6 into Garmin last week and received notification it is coming back soon. Will update you on its performance when received.
I had been holding out until I had a chance to upgrade my TFT. The Nav6 had the same screen anomalies everyone else experienced just after updating its software. I suspected that the communications between the device and the bike (specifically between TFT and Nav6) caused the wonkiness. Wont get a chance to test that theory as TFT is not updated and the Garmin is.
The above paragraph is a hat tip to Marc re 'if it isn't broke...'.
What I did notice is that I do use the Garmin a lot for visual confirmation of what waze is telling my ear to do. So I will be glad tho have it back.
I, also, have the "Ghost Touch" problem. 10 minutes on the phone with Garmin today, mostly to make sure that they had my correct info. Tonight I have my UPS return label in hand. I'll send it out Monday. Hope to have it back for the Georgia Mountain Rally in 3 weeks.