Roaside Assistance - BMW R1200GS Forum : R1200 GS Forums
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post #1 of 8 (permalink) Old 09-Aug-2016, 12:46 PM (740) Thread Starter
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Question Roaside Assistance

Planning a long trip next month and wondering what are the best options for roadside assistance/towing out there in the event of a breakdown?
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post #2 of 8 (permalink) Old 09-Aug-2016, 02:53 PM (828)
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I've used the BMW Roadside Assistance with mixed results. One time it worked great and another time they sent me a criminal with a rollback that wanted me to pay in advance and sign a waiver saying that anything that happens to the bike while in their care is on me. In other words, no matter who you get for roadside assistance, they all use sub-contractors. Some are better than others and it's hit or miss so you just want a company that will own up to it and make it right when the contractor tries to screw you.

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post #3 of 8 (permalink) Old 09-Aug-2016, 03:25 PM (851)
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Good Sam standard RV is one of the better ones for motorcycles in terms of services offered and reviews.
I had been using Progressive (USAA) Roadside Assistance but it is not great and I found out that if they have your bike towed it is recorded as if you made a claim against your policy as is the case for most insurance company provided roadside assistance companies except Allstate Motor Club.
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post #4 of 8 (permalink) Old 18-Apr-2019, 08:25 AM (559)
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I signed up for BMWMOA Platinum Roadside assistance ($109/yr, which includes some tire repair/replacement) and had to use it last night. The towing part worked flawlessly; picked me up near Nogales about 45 minutes after phone call and brought bike to BMW dealer in Tucson on trailer. Now to see about the tire part. Has a 5mm hole in rear tire, have to see if it is repairable. Mitas E-07s. Plan includes up to $250 for tire replacement, if needed.

Surprising and a little stressful when the tire completely deflated in about 10 seconds at 80 mph on the Interstate. By the time I looked at the annunciator rear pressure was zero. I have a repair kit, compressor and plugs but thought hole was too large, probably not repairable at first glance.

On a rode from Portland, OR to Houston with a riding buddy, taking the back roads. For those that know the area SW of Tucson, we went through Why and Arivaca (and about 10 Border Patrol checkpoints!)
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post #5 of 8 (permalink) Old 18-Apr-2019, 09:15 PM (094)
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Update:. BMW dealer replaced the rear tire with a new tire of my choice. Service manager had to spend 20 tedious minutes on phone with insurance company providing information. I elected to pay dealer in full myself, around $300; insurance company is supposedly sending me a check for $250. (It is possible for insurance company to pay BMW directly but tedious for the dealer.)

Bottom line:. I have a new Heidenau K60 Scout on the rear for about $50 out-of-pocket. (My old tires had 9mm of tred depth remaining.) I was very happy with my Mitas E-07's, getting around 8000 miles a rear, but dealer didn't carry those so installed the K60s. The Platinum Plan probably saved me $500 in last 24 hours so I am pleased.
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post #6 of 8 (permalink) Old 18-Apr-2019, 10:10 PM (132)
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In addition to having BMW Roadside coverage for purchasing a new 2019 bike (free), I also have the BMW MOA Platinum Coverage ($109/year), the American Motorcycle Association (AMA) Membership Road Side Assistance ($35/year) and my personal Insurance coverage ($24/year for multiple bikes). I have never had to use any of them but having multiple options is nice.

Current Stable:
1914 Flying Merkel
1946 Indian Chief
2003 Harley Davidson Dyna Glide
2013 K1600 GTL
2019 R1250 GSA
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post #7 of 8 (permalink) Old 20-Apr-2019, 08:07 AM (547)
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Quote:
Originally Posted by Mark_M View Post
In addition to having BMW Roadside coverage for purchasing a new 2019 bike (free), I also have the BMW MOA Platinum Coverage ($109/year), the American Motorcycle Association (AMA) Membership Road Side Assistance ($35/year) and my personal Insurance coverage ($24/year for multiple bikes). I have never had to use any of them but having multiple options is nice.
As of the last time I used BMW roadside assistance (2015) BMW contracted out to Allstate for this service. So adding roadside assist to my Allstate policy would be a waste of money. I'm unfamiliar with the MOA or AMA plans but I'd check to see how they provide the service before spending the extra cash on them.

All of my bikes are out of warranty now and when I went looking around, I decided to add motorcycle roadside assist to my AAA policy. It covers me regardless of what bike I'm riding. It was pretty inexpensive to add and get's me a number of call if I really get in a pickle. I'll post up the experience if I ever have to use it.

Current scooters:
'16 R1200GS Triple Black
'16 KTM Super Duke 1290R
'18 Yamaha WR250R
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post #8 of 8 (permalink) Old 24-Jun-2019, 04:46 AM (407)
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recently i took a service of roadside assistance from rite way towing nyc, and very happy and comfortable with this would suggest to you also.

Last edited by martinbrown9732; 24-Jun-2019 at 04:52 AM (411).
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