Nav VI Random reboot - BMW R1200GS Forum : R1200 GS Forums
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post #1 of 10 (permalink) Old 04-Oct-2019, 01:34 PM (774) Thread Starter
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Nav VI Random reboot

Hey,

My new Nav VI has randomly rebooted a couple of times now. I did update the unit when I first got the bike (450 miles ago). Not sure if I can expect this to be an ongoing issue so wondering if anyone else is experiencing this as well.

Thanks
Dan
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post #2 of 10 (permalink) Old 04-Oct-2019, 02:59 PM (832)
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My unit started doing that every now and then over a 8 mth period. I did all the software updates but it kept having the odd moment so the dealer changed it out on warranty. So far the replacement unit has been well behaved.

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post #3 of 10 (permalink) Old 04-Oct-2019, 05:44 PM (947)
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Mine did that and acted like someone was touching the screen. Contact Garmin as they were great for me. I am on my 3rd Nav VI since Dec 2017 when I got the bike. Replaced under warranty at no cost. They told me this one has corrections for power and screen issues. 9 months and no issues so maybe they got it right now.
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post #4 of 10 (permalink) Old 04-Oct-2019, 09:03 PM (085) Thread Starter
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Ok good info I'll see about getting the unit swapped out next week when she goes in for the first service.

Thanks!
Dan
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post #5 of 10 (permalink) Old 05-Oct-2019, 03:03 AM (335)
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Mine has gone crazy if the screen gets too dirty. Wipe it down and then its fine.
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post #6 of 10 (permalink) Old 06-Oct-2019, 06:20 AM (472)
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Nav VI Random reboot

Quote:
Originally Posted by patsrides View Post
Mine has gone crazy if the screen gets too dirty. Wipe it down and then its fine.
I've noticed that, too. After installing a Speedo Angels Nano Glass screen protector, I haven't that that issue. https://www.speedo-angels.com/produc...een-protector/

Mike
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post #7 of 10 (permalink) Old 11-Oct-2019, 03:54 PM (870)
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Mine went totally haywire a couple days ago. Screen changes constantly. Did update but no go. Chatted with garmin online and they are sending me a new one. Didn't even have me try anything. Just asked which method of exchange I wanted to do. They send first with a refundable deposit to guarantee I send one back or me send mine in first. Pretty good customer service in my book. I saw it is covered for 5 years.
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post #8 of 10 (permalink) Old 11-Oct-2019, 03:59 PM (874) Thread Starter
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Quote:
Originally Posted by mhcolumbus View Post
Mine went totally haywire a couple days ago. Screen changes constantly. Did update but no go. Chatted with garmin online and they are sending me a new one. Didn't even have me try anything. Just asked which method of exchange I wanted to do. They send first with a refundable deposit to guarantee I send one back or me send mine in first. Pretty good customer service in my book. I saw it is covered for 5 years.
Ok thanks good info. Bike is in for it's 1st service will see what they do.
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post #9 of 10 (permalink) Old 12-Oct-2019, 06:33 AM (481)
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Mine was doing the same things as above. Called Garmin, they asked for the serial number, about 5 seconds of silence, then told me they would send and RMA and ship me a refurbished unit (mine was almost 18 months old). the "new" unit has not had any issues.

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post #10 of 10 (permalink) Old 12-Oct-2019, 11:11 AM (674)
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Garmin is completely aware of the defect, the refer to it as "ghost touch". Off it and receive a new unit. As far as random re-boots the OP refers to, I don't know but they will probably replace it regardless.
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