HI All,
Just wondering what experiences other people have had with AdvDesigns in Dublin, CA. I ordered one of their tool kits back in January because while they are god awful expensive, I figured it beat me trying to piece it together and taking a whole pannier. The kit showed in stock and FAQ showed usual shipping within one to two days. I gave it a business week and had not heard anything. After zero response by email, I finally called he second week and was told that some of the tools were unavailable but would be in the next week. The next week came and went with still no updates and no tools. Tried calling again and get no answer and no response to my voicemail. I mean for the price I am paying, seems like I could at least get a response. I understand supply and shipping issues because of Covid but not keeping customers updated just seems bad business. Anyone else with similar experience or am I just an exception? Will probably go back to looking for something else. So much for shopping local.
Just wondering what experiences other people have had with AdvDesigns in Dublin, CA. I ordered one of their tool kits back in January because while they are god awful expensive, I figured it beat me trying to piece it together and taking a whole pannier. The kit showed in stock and FAQ showed usual shipping within one to two days. I gave it a business week and had not heard anything. After zero response by email, I finally called he second week and was told that some of the tools were unavailable but would be in the next week. The next week came and went with still no updates and no tools. Tried calling again and get no answer and no response to my voicemail. I mean for the price I am paying, seems like I could at least get a response. I understand supply and shipping issues because of Covid but not keeping customers updated just seems bad business. Anyone else with similar experience or am I just an exception? Will probably go back to looking for something else. So much for shopping local.