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This is an OLD problem, but ongoing for those affected. It has been extensively discussed on many bmw forums many times in the past 10 years or so. It gets revisited every year or so

It sucks big-time. It really does suck because it affects every minute of your ride, concern over how much gas you really have on board. If you haven't lived it you do not know.

Look over on the r1200r.com as well as other sites for more info. Search "BMW motorcycle fuel strip."

The problem is widespread and common. Not a problem these days because they went back to a float.

Resetting the odometer may work for some who ride regular routes, but for others does not work well at all. The problem is sometimes you're getting 35miles/gallon or less and sometimes 50 ish/gallon, so prudence dictates setting your odometer and filling sooner rather than later resulting in more stops than necessary. Your mileage changes so your range changes and unless you're constantly following fuel consumption, you may not realize it. To put it mildly, that detracts from the ride.

And you're doing mental calculations at every stop for fuel, trying to discern a pattern, but you never do.
If you're riding city, less of a problem, but if you're riding tank to tank long distance, can be a big problem. I've run dry at as low as 145 and as high as ~~~188. So I suppose you'd be safe refueling every 120 miles or so...do yu really want to do that??? I don't. Many riders rightly claim that if the fuel strip is there as a fuel gauge, it should damn work. I wound up carrying extra fuel on long rides just in case. On a bike as expensive as these are, that's absurd.

BMW initially stonewalled it--and many complained, but interestingly it also happend on their 5 series cars and they addressed it promptly.

There are two flavors of failure: one tells you you have much more gas than you do, and you run out very unexpectgantly (my experience), OR it says your tank is empty and you have lots of gas.
It is a STUPID design. If you look down the filler tube you can see the strip crossing your field of view. It is located right where the gas nozzle will hit it when you refuel.
So, the "engineers" at BMW put sensitive electronics right where the metal edge of the nozzle would hit it, and then pouring likely cold gasoline on it. What could go wrong, right?

Years ago, maybe 2010?, another inmate and I started a letter writing campaign to the NHTSA in the USA describing it as a safety factor, I had crashed once when I very unexpectedly ran out at about 80 mph outside of Granada, Miss with my range telling me I had 60 miles left. Many wrote in, but getting riders to join the campaign, even when they had the same problem, was difficult, with lots of snarky comments esp on the BMWMOA forum. It was the good ole boys against those they claimed didn't know how to ride. Got nasty. Screw the Luddites; we persisted, and ditched that forum.
Many claimed it was ethanol or sulfites in the gas doing it, but it happened in areas where no ethanol was employed.
There were cheap fixes listed over on advrider.com that ultized a BIC lighter (yikes), but with the next model years produced bikes with NO strip. They went back to a float. Wonder why?
But, after we did that campaign the BMW policy changed and the warranty was extended 12 years, but just in the USA. Not UK, not AUS. I was even reimbursed for a strip I had replaced at my expense.
My experience was on a 2009 r1200r. Same setup. I could never trust that bike, mostly because of the fuel strip (and the final drive, but that's another story), and it was a serious reason why I traded it in in 2015 for my 2016 WITH A trusty FLOAT that never fails.
Again, don't want to start any kind of war with those for whom the strip works or they have some other workaround. But, this IS a serious and potentially dangerous issue and you are right to complain and be concerned.
 

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Respectfully.....Your experience is different than mine...on two different bikes, the 09 roadster and the 16 GS, I've seen swings from ~~ 27-> ~~60+. Riding from ABQ southward on 25 toward Las Cruces once I had severe crosswinds from about 2 o'clock and the consumption was showing 27-29; likewise when sometimes drafting, or with a significant tailwind, or downhill, like miles LONG downhills I can see high 50s easily and sometimes into mid 60s. ON my daily commute the range, depending on traffic ranges 38-52, usually, usual conditions, 42-45.
Point I am making is that the total remaining fuel range for me was variable enough that it really limited the usefulness of the odometer method. The odometer does not take into account such variable riding conditions. IN addition, it is not a simple "push this button" to reset to zero. You have to go into the menu setup, unless you keep it on that trip A screen all the time, and I find that a useless screen for me for the most part.
I had a r1150r 2004 that had an analog odometer--and a float, with a single push button that I used all the time, but even on that bike the yellow warning light sometimes came on at 145 and sometimes just south of 200, depending on conditions.

I wouldn't accept the fuel gauge not working in my car and would not even try to get my wife, much less me, to remember to reset the odometer at Costco, why on a bike if it "claims" to have a gauge?

Yes, there are workarounds as you point out, but for me those workarounds have very undesirable baggage. If the odometer works for you, great. It doesn't work for everyone and it's not like they don't know to use it. It's just for them, and me, the "odometer solution" just ain't no solution at all.
:)
 
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