It’s hard to fathom why so many of these units are failing. I assume Garmin has these manufactured for them, in which case there are some QC problems. But I was wondering if Garmin “recycles” the faulty units, sending out returned units as replacements? Just a thought.Ok Virkdoc I am blaming you for jinxing my Nav VI. Mine just started the ghost touching, scrolling, and lock ups again! This is my 3rd one since Dec of 2017 and on its way back to Garmin. I will give Garmin credit though, no resistance just send it back for a new one. This was the first time they said they don't have any on hand but will ship one out in 1-2 weeks.
I'll keep my slow, bleak, but reliable NAVIGATOR 5 on my 1200 GS in Belgium and install the new XT I bought with my own money, on my 1250 GS in France (as soon as traveling abroad is allowed again).Has anyone asked them to replace it with the XT? Only time I use the wheel is to zoom in and out but I can give that up pretty easy. I'll buy an XT but if they will "downgrade" me to it I can make mine go haywire again. Thing is 1/2 the price and probably 3 times better.
Precisely my thoughts. Why would any company and especially a large global one, keep shooting itself in the head sending out failed or failing units to its prime customers who have paid a premium for their services?It’s hard to fathom why so many of these units are failing. I assume Garmin has these manufactured for them, in which case there are some QC problems. But I was wondering if Garmin “recycles” the faulty units, sending out returned units as replacements? Just a thought.
Hi Rememo, can you share the contact details of the refurb company?I bought a used 2018 GS a couple of years ago. The NAV6 worked perfectly for the first year, but then failed in the usual manner. I emailed Garmin and they sent a replacement. The touchscreen on the replacement unit does not work as well as the original unit. It feels like they dialed back the sensitivity in an effort to prevent the ghost touches that appear when the unit fails.
If the replacement unit makes it though this riding season, I'm going to spend the money and send it off to a German company that supposedly makes the unit more robust.
BMW Motorrad Navigator VI, Display Repair Touch Screen, Overall Optimization (RB6TS)www.gps-station.net
What is the difference between the two?Update.
Received email today that they are willing to send me a refreshed version since my version is not available for the foreseeable future, which they indicate has changes to the coloring of menus and icons. I accepted and hope to have soon.
Sent from my LM-G900 using Tapatalk