So far with 12,000 miles on the bike in 7 months mine is working ok
I just received #4, after only having #3 less than 3 months. Agreed, Garmin has the return process down to a science, which in a way is a bit ominous. The technical rep mentioned something about BMW and Garmin having a recent powwow on the subject, and to expect some sort of outcome in early 2023, whatever that means, be it new firmware, a new device altogether, etc. Bottom line, my personal experience with the Nav VI(s), and previously a Zumo 590, I have little faith in Garmin motorcycle products.My 6th BMW Nav VI is in the mail to me! Yep, you read that right, I have sent 5 VI's back. The BMW Nav VI came with a new 2022 GSA. Garmin does provide a direct phone number for BMW owners that purchased the Nav with the bike. Having the number makes exchanging the GPS as painless as possible.
Although I'm disappointed with the Nav VI (I had no problems with the V), I'm not with the customer service of Garmin. I call, they email a UPS mailing label. As soo as they received my GPS they have a new one in the mail to me. The total turn around is less then a week. They will also put a GPS in the mail immediately if you're willing to pay about $350 +or-. They will refund the $350 once they receive your GPS. I have never been in that much of a hurry so I have not used that option.
For this issue, I think Garmin has extended the free service indefinitely, or until they get a permanent fix in place. They know they are on the wrong side of a Class Action if they stop support for a known defect. Often times, it's not the direct cost of a Class Action that costs the most, but the legal battle and bad publicity.6 in less than 5 years. One more month of warranty.
GAIA GPS on the phone works very well.And mines gone tits up AGAIN as of today....right before a long ride.....yipeeeeeee
Zumo XT it will be for me thanSo the replacement I sent out in January is still not been shipped. Called Garmin today and there is a wait till middle of march till something comes in. The shipment they were supposed to receive has been delayed.
Also I asked the Rep if the ghosting problem has been fixed...he said not completey and they are working on a fix which should be in end of this year.