UPDATE #3: They have shipped me a new unit (but to my residence 2000 miles away.) If it looks any different, I will post an update, otherwise, this is the last update.
UPDATE #2 1/7/2024 I received the return authorization and sent the defective unit back. PS: This one only lasted 3 months from the last exchange.
UPDATE #1 1/3/2024 I received an email stating ". . . "you will receive an email within 7 to 14 business days with exchange details."
My Nav 6 screen whacked out for the umpteenth time on Dec 30. Garmin this time sent me the following message:
"I'm sorry to hear you are having issues with your touchscreen. There is a revised version of the BMW Motorrad Navigator VI which is designed to address the touchscreen issues you have experienced fully. Currently we do not have inventory of replacement Navigator VI devices and therefore cannot do an exchange immediately.
What I have done is added you to the list of customers to be notified when we are able to setup exchange orders and have additional details sent to you. I apologize for the delay in getting you a replacement product, but we are working as quickly as possible to get replacement devices made available. All you will need to do at this point in time is keep an eye out for an email from Garmin providing you with additional guidance for proceeding with setting up an exchange.
(Interestingly, the thing that provoked this failure was taking it out of the cradle--bike is regularly ridden, so it was fully charged--and letting it sit for three weeks. When I got back the battery was dead, as expected. I put it back into the cradle expecting to get enough charge after a few miles to make it come back to life. However, when it did, as expected, show some life, I got an anomalous initialization screen, and when fully warmed up the typical screen problems were evident, and the unit was unusable. This is the same scenario as when it failed last time, for what it is worth. People might want to keep theirs on a charger to avoid problems, perhaps, when not being used frequently.)
UPDATE #2 1/7/2024 I received the return authorization and sent the defective unit back. PS: This one only lasted 3 months from the last exchange.
UPDATE #1 1/3/2024 I received an email stating ". . . "you will receive an email within 7 to 14 business days with exchange details."
My Nav 6 screen whacked out for the umpteenth time on Dec 30. Garmin this time sent me the following message:
"I'm sorry to hear you are having issues with your touchscreen. There is a revised version of the BMW Motorrad Navigator VI which is designed to address the touchscreen issues you have experienced fully. Currently we do not have inventory of replacement Navigator VI devices and therefore cannot do an exchange immediately.
What I have done is added you to the list of customers to be notified when we are able to setup exchange orders and have additional details sent to you. I apologize for the delay in getting you a replacement product, but we are working as quickly as possible to get replacement devices made available. All you will need to do at this point in time is keep an eye out for an email from Garmin providing you with additional guidance for proceeding with setting up an exchange.
(Interestingly, the thing that provoked this failure was taking it out of the cradle--bike is regularly ridden, so it was fully charged--and letting it sit for three weeks. When I got back the battery was dead, as expected. I put it back into the cradle expecting to get enough charge after a few miles to make it come back to life. However, when it did, as expected, show some life, I got an anomalous initialization screen, and when fully warmed up the typical screen problems were evident, and the unit was unusable. This is the same scenario as when it failed last time, for what it is worth. People might want to keep theirs on a charger to avoid problems, perhaps, when not being used frequently.)
Garmin has been good on the exchanges .. .. ..
